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Corporate Wellness Advisor

Making Peace in the Workplace

June 2, 2010
Written by: Julie Bosche, Filed in: Workplace Productivity Programs
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Making Peace in the Workplace

Among any given group of people, there are bound to be differences of opinion and the occasional personality clash.

With all the dynamics at play in the average office environment, it can be a setting ripe for the development of interpersonal conflicts.

Conflict may spring from two incompatible personalities or from something easier to mediate (such as a “turf war” over a shared printer, for example).

Job stress can feed into the problem, either triggering or exacerbating conflicts.

It’s tempting to ignore conflict among employees and hope it will resolve itself, but unfortunately that’s not an option. Any sort of workplace tension can be detrimental to the staff as a whole, damaging the cohesion and sense of teamwork that’s so crucial to maintaining an efficient, productive business.

Unresolved conflict can escalate quickly and keep your employees from performing at their best. And that’s not to mention the danger of allowing the conflict to fester, grow, and reach its boiling point before something is done about it.

Take some cues from AllBusiness.com on how to resolve conflict among employees before it gets out of hand:

  • Meet with those involved in the conflict and identify the key problems.
  • Open the lines of communication, allowing all sides to state or clarify their case. If necessary, give each party a time limit in which to present his or her side of the debate.
  • Identify the ideal solutions for all parties, and determine whether it’s feasible to incorporate them all.
  • If the ideal solutions are mutually exclusive, discuss ways to compromise that will come the closest to satisfying all parties.
  • In the meantime, keep in mind that a calm and peaceful office starts with happy, well-balanced employees. Work toward achieving a friendly, low-stress, efficient environment filled with satisfied, motivated workers, and you should see a natural decrease in the number of interpersonal conflicts.

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