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Corporate Wellness Advisor
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Work It Out

July 8, 2010
Written by: Julie Bosche, Filed in: Workplace Productivity Programs
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Work It Out

Good communication is one of the keys to a peaceful, well-rounded workplace.

Knowing how to communicate effectively with your employees can mean the difference between an office filled with stressful conflict and one that promotes cooperation and mutual respect.

Of course, a certain degree of conflict is to be expected in an environment that mingles people with different working styles and personality types.

The important thing is to smooth over the situation before a disagreement among coworkers gets out of hand. Conflict left to resolve on its own often exacerbates the problem, leaving stressed-out employees and decreased productivity in its wake.

It’s important for workers to feel heard at all times, but especially when they are involved in a conflict. Sharpen your listening skills and take time to give all parties involved a chance to state their case.

Help resolve conflict, salvage productivity, and reestablish a calm, low-stress working environment by initiating healthy communication in your workplace.

It’s also important to arm your staff members with tools on effectively communicating with each other. Share these tips from MedicineNet.com to get them up to speed on conflict resolution:

  • Resist the temptation to get involved in disputes among coworkers if the conflict does not directly affect you or your job duties.
  • Be specific when addressing your complaints.
  • Try to depersonalize conflicts by taking an “us versus the problem” approach as opposed to a “you versus me” one.
  • Listen to the other side of the debate with an open mind. Make sure you have a clear understanding of what is being said by paraphrasing and asking questions if you need clarification.
  • Limit your complaints to those that directly involve the conflict at hand. Leave personal attacks and unrelated issues out of the discussion.
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